How to remove text shadows from Contact and Email forms?

Shopify Discussion

Topic summary

A user reports unexpected text shadows appearing on contact and email forms in their Shopify store using the Ride theme (version 3.0.1). The issue appeared spontaneously without any apparent changes to store settings.

Images provided show:

  • Text shadow effects on form fields that the user wants to remove

Suggested troubleshooting steps:

  • Check if custom code or styling was recently added
  • Verify if apps like PageFly might be causing the interference
  • Test with a fresh theme installation to isolate whether the issue stems from edited code

Current status:

  • Discussion remains open with no confirmed resolution
  • Another user notes similar default behavior in the Dawn theme, suggesting this may be a broader theme-related issue
  • Support representatives requested the store URL for further investigation
Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

See images below. They seem to have shown up one day without changing of the store settings. I can’t find any settings to correct it.

Current theme: Ride version 3.0.1

Thank you!

Screen Shot 2023-01-27 at 11.08.11 AM.png
Screen Shot 2023-01-27 at 11.08.11 AM.png560×210 6.81 KB

Screen Shot 2023-01-27 at 11.53.27 AM.png

2

Hi @mreed530 ,

Thanks for reaching out.

In order to provide the best advice possible, can you please share your store URL so we can check if the same issue appears on our end?

Usually, this would show up if some kind of styling has been added to the code. Let me know if you can recall editing the theme code for this reason. Also, apps like PageFly - Free Landing Page Builder have this kind of feature, so can you confirm if you have this app installed in your store?

The easiest way to establish if the issue is related to the current theme is to install a fresh version of the theme and check if the issue happens there. If not, then the root of the problem lies in the edited code most often, whether it’s been a manual edit or app interference.

If you use Shopify free theme and your store has enough complimentary design time left, our team may be able to look into this for you if the customization is supported.

You can reach out to our Contact Us page at this link. Then log in to your store. It will allow us to verify you as the store owner securely. Once you have successfully logged in, you should be able to reach out to a Support Advisor.

Finally, you can post a job on the Shopify Experts Page and see what feedback and quotes you get.

How are things going with the rest of your website? If you’re looking for the next steps to grow your business further, you may be interested in our video courses on Shopify Learn! This free resource allows you to learn anything from marketing to store design. I highly recommend taking advantage of this as you’ll find many tips and strategies from experts in different fields.

As always, should any questions arise, be sure to reach out to us!

3

Hi @mreed530

This is Victor from PageFly - Shopify Page Builder App, can you send me the URL to this page?

Best regards,

Victor | PageFly

4

Did you resolve this. Seems to be the defautl behavious for dawn theme as i see it also