How to remove the old product review template from site

Store Design
1

I recently switched to a new product review app (helpful crowd) from Shopify reviews app, and though I imported the reviews, uninstalled the Shopify review app the section under my product still contains the old Shopify review template (where it says Customer Reviews no reviews yet) in addition to the new review template (the imported reviews). I can’t find the widget or embedded code within my product page. Not sure how to remove it. Any suggestions would be helpful. See below.

Screen Shot 2020-07-16 at 6.40.31 PM.png
Screen Shot 2020-07-16 at 6.40.31 PM.png1049×498 16.7 KB

Screen Shot 2020-07-17 at 3.13.46 PM.png
Screen Shot 2020-07-17 at 3.13.46 PM.png1173×427 35.9 KB

1 Like
2

Hello, @MaryLC

Welcome to the Shopify community!
and Thanks for your Good question.

Please share your site URL,
So I will check and provide a solution here.

1 Like
3

www.LovingCulture.com

4

@MaryLC

Thanks for the store URL.

  1. Go to Online Store->Theme->Edit code
  2. Asset->/theme.scss.liquid->paste below code at the bottom of the file.
#shopify-product-reviews {
    display: none;
}
2 Likes
5

Thank you so much! It worked!

1 Like
6

Hello, @MaryLC

Thanks for your support and compliments.

1 Like
7

Hello,

I’m having the same problem. Unable to remove the customer reviews from the product pages. I have uninstalled the third party app,

1 Like
8

@TruebyQ

Welcome to the Shopify community!
and Thanks for your question.

Please share your site URL,
So I will check and provide a solution here.

1 Like
9

www.truebyq.com

10

@TruebyQ

Thanks for it

i have check this store product page but sorry i can’t see any review section can you please show me

1 Like
11

Hello,

I’m not able to post the screenshot, but if you click on shop on my website it will bring you to the product page where the customer reviews are shown. Hope this helps.

12

@TruebyQ

Yes, i have already try but doesn’t show

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13

Here is the actual link on my site where I’m seeing one of customer reviews.
https://truebyq.com/collections/bath-foot-soak

1 Like
14

@TruebyQ

Thanks for the details

  1. Go to Online Store->Theme->Edit code
  2. Asset->/timber.scss.liquid->paste below code at the bottom of the file.
.spr-container {display: none;}
1 Like
15

It worked!!! Thank you very much!

1 Like
16

@TruebyQ

Thanks for feedback and support.

1 Like
17

Hello I have the same problem.

https://ido-luxe.com/products/luxury-cute-oval-heart-shaped-tempered-glass-phone-case

This is my site. Thanks

1 Like
18

@Natz

Thanks for post

i can see only one review section can you please let me now which section do you have hide?

1 Like
19

Hello thank you for your response. I figure it out, I removed my other review apps and it seems to be working now. Thank you for your response.

1 Like
20

@Natz

Thanks for your update.