How to renew a domain and contact support on Shopify?

Technical Q&A

Topic summary

Two related issues block a store owner from keeping their domain active and reaching support. After receiving an email that their Shopify domain is expiring soon, they cannot find any “renew” or “auto‑renew” option in the Domains section of their admin despite reviewing help docs.

Attempts to contact Shopify Support fail: selecting “Contact support” within help topics repeatedly redirects back to the main help page, preventing creation of a ticket or email. The user highlights that support should be available with all Shopify accounts but they cannot access it.

Impact: Urgent risk of domain expiration that could disrupt store sales.

Requested help: Guidance on enabling renewal/auto‑renew for the domain and a working path to reach Shopify Support without being looped.

Status: No resolution presented yet; issue remains open with unanswered questions on both domain renewal options and reliable support contact methods.

Summarized with AI on January 17. AI used: gpt-5.
1

Hello All,

This is essentially a 2 part question. I have received an email that my Shopify domain is due to expire soon, that is fine I read the support topic on how to fix that. Except when I login to my store and go to the Domain section there is NO option to auto-renew or renew my domain. Then going to the Support page to see how to contact support about this I can never create a ticket, email or in any way otherwise contact support. I am looped constantly back to the main page after selecting “contact support” in any help topic. This is extremely frustrating as support is supposed to be available per all Shopify accounts and I can never get to a place to receive any. I need my domain active for my store to sell. Any help on this would be greatly appreciated!