Customer reports multiple undelivered orders from “Krakens Collections,” a collectibles retailer that has since closed. They cannot contact the seller, past transactions are old, and a Better Business Bureau (BBB) complaint yielded no result. The customer seeks to recover $300+ and report the business.
A Shopify staff member clarifies Shopify only hosts stores and does not manage or ship orders. For fund recovery, they recommend contacting the customer’s bank or credit card issuer to initiate a dispute/chargeback, even for older transactions.
Reporting options provided:
Submit a merchant report for potential violations of Shopify’s Terms of Service or Acceptable Use Policy via Shopify’s reporting form (links provided in-thread).
Outcome/status:
No resolution within the thread; guidance given to pursue a chargeback with the payment provider and file a violation report with Shopify. Key next steps rest with the buyer and their bank/credit card issuer.
There was a store called Krakens Collections that used to sell collectibles/funko pops and I had numerous big orders with them and they never got fulfilled or received/delivered by me.
the company has closed its doors and there is no way of contacting them for my money back and the transactions are old so it will pain staking to look for them to dispute with bank.
im trying to get ahold of ANYONE to help me report this company (I filed a complaint with the BBB but came to inconclusive due to no response from manufacturer)
and to receive the $300+ have spent on this company.
Thanks for reaching out and bringing this to our attention.
I appreciate the context that you have shared with us as that is very helpful! As Shopify is a platform that hosts online businesses, we do not manage or ship the orders directly. If you are unable to get in touch with the business that you have made a purchase from - I would highly suggest providing that specific context to your bank or credit card company (depending on how you made the purchase). They should have additional processes aimed to retrieve your funds for the order you did not receive.
If you suspect that an online store is operating on the Shopify platform and is in violation of our Terms of Service and/or Acceptable Use Policy, you can file a report against the merchant here. With that being said, speaking with your bank or credit card company would be the best bet to retrieve your funds for the purchase.