A merchant using the Globo Product Options app to let customers customize saunas encountered an issue: when customers submitted a quote request through a separate quote app, the customizations weren’t being passed through—only the base product was captured.
Solution found:
The original poster resolved this by pairing Globo Product Options with the Quick Quote app. They removed all checkout buttons from the site, creating a new customer flow:
Select items and add-ons
Add to cart (customizations carry over)
Request a quote from the cart page
This ensures all selected options are included in the quote request.
Alternative suggestion:
Another user recommended the Shopify Request a Quote app, which is designed for custom orders and integrates well with product customization tools, allowing full quote submissions with variants and custom fields before finalizing pricing or shipping.
Summarized with AI on October 28.
AI used: claude-sonnet-4-5-20250929.
I’m using the third-party app “Globo Product Options” to let customers customize their saunas and see the final price based on their selections. However, instead of letting them complete the purchase, I want them to submit a “request a quote” so that we can review their selections and confirm important details like freight costs and suitability for their space.
The issue I’m facing is that when I use another app to manage “request a quote” submissions, the customizations made via the “Globo Product Options” app are not passed through. When the customer submits a request, we only receive the base item, not the additional options they’ve selected.
Is there a way to capture and retain all customization data throughout the process, ideally letting customers fill in their contact and delivery details like a regular checkout, but instead of paying, they submit a “request a quote”? We’d like to receive the full order with all options included.
Hi @gerli111 Most apps will no interoperability among them, when you combine apps your creating a process unicorn possibly so specific there is no solution with both apps.
This highly depends on how the product-options app is capturing bespoke information , and the process it uses to either create items, or create a checkout.
If the app uses fields on the main product form with line-item-properties or cart attributes then an advanced theme customization could be done to submit the product-form like a contact-form instead.
If you need this customization explored then contact me for services. Contact info in forum signature.
ALWAYS please provide context, examples: store url, theme name, post url(s) , or any further detail in ALL correspondence.
I was able to find a solution. For anyone who’s in a similar position, I used GLOBO PRODUCT OPTION and QUICK QUOTE apps
I removed all the buttons on the website that direct people to the checkout page. Now, the customer journey is: select your items (including any add-ons) > add to cart > go to cart (the add-ons are carried over) > request a quote.
It’s a common challenge when trying to bridge product customization and manual quote requests. You might want to consider using the Shopify Request a Quote app.
It’s built specifically for cases like yours where merchants need more control over custom orders, pricing, and quote submissions. One of the key strengths of this app is its flexibility and compatibility with custom product options. It allows your customers to configure their product as needed and then submit a full quote request, including all selected variants or custom fields. You also get to review the full submission (including optional fields like delivery location, additional notes, etc.) before confirming pricing or initiating shipping estimates.
This usually happens because some quote apps don’t read the line-item properties created by Globo Product Options, so only the base product goes through.
What worked for me was switching to a quote solution that actually keeps those custom fields. After that, the full configuration (product + all add-ons) showed up correctly in the quote without needing to remove checkout buttons or use two separate apps.
If you want something to try, I had good results with the Request a Quote & Hide Prices app — it handled all the Globo fields properly in my case. Let me know if you need help checking the setup.
This usually happens because many quote apps don’t read the line-item properties created by Globo, so only the base product is sent.
A common workaround is exactly what you described: keep the Add to Cart step so Globo options are stored, then trigger the quote from the cart. That’s why your setup works.
Another way is to use a quote tool that can read those custom fields directly, so the full configuration (product + add-ons) is captured without changing the checkout flow too much. I’ve been using this one and it handled Globo options correctly in my case
Most apps will no interoperability among them, when you combine apps your creating a process unicorn possibly so specific there is no solution with both apps.