Hello, Shopify has charged $38.40 from an account I am not using, based on a plan. However, I haven’t logged into this account for months. I noticed it only after receiving a notification from my bank. First, I immediately canceled the plan. Now I can’t figure out how to get my refund. I tried using the contact support option in the Shopify Help Center, but the AI bot doesn’t work at all. Should I contact customer service? How can I get my refund? I have the invoice in my email.
Topic summary
A user was unexpectedly charged $38.40 for a Shopify subscription plan on an account they haven’t accessed in months, only discovering the charge through a bank notification.
Actions taken:
- Immediately canceled the subscription plan
- Has the invoice as proof of payment
Current issue:
- Unable to obtain a refund through Shopify’s Help Center AI bot
- Seeking guidance on the proper refund request process
Status: The user is asking whether contacting customer service directly is necessary and how to proceed with getting their money back. The discussion remains open with no responses or resolution yet.
