I want to resend an invoice for a customer who said that they did not get the automated invoice. How do I do that?
Topic summary
A merchant needs to resend an invoice to a customer who didn’t receive the automated version.
Solution provided:
- Resend the order confirmation email directly through the platform using the provided link
- Before resending, verify the customer’s email address for typos or potential blocking/rejection issues
- Edit customer information if the email address needs correction
Key considerations:
- Check whether other customers are receiving their order confirmations to determine if this is an isolated incident or systemic issue
- Ensure the correct email address is on file before attempting to resend
A follow-up question from another user confirms this is a common scenario where the original email was entered incorrectly and needs correction before resending.
Greetings, @David274 .
Thank you for reaching out and posting this question!
I understand you’re looking to resend an invoice for a customer who didn’t receive it the first time. Just to confirm, are you referring to the order confirmation?
If so, then you can resend an email about an order to a customer. However, you may also want to double-check why they didn’t receive it in the first place, as there could be a typo in their email or the email they’re using may be rejecting/blocking the emails. If there’s a typo in the email or they’d like to try a different email address, then you can edit the customer information before resending the the order confirmation.
Are other customers receive their order confirmations? Or, is this the first time that a customer didn’t receive their order confirmations?
How to resend invoice to a client? I typed email wrong first time so how to correct and resend?