How to resolve a Paytm payment gateway error?

Payments + Shipping & Fulfilment
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Topic summary

  • Issue: A Paytm payment gateway error is appearing on the Shopify dashboard, raising concerns about customers being unable to complete orders. A screenshot was shared (link) and is central to diagnosing the problem.

  • Guidance from support:

    • Update the Paytm payment integration to the latest version.
    • If the issue persists, consider switching to another Shopify‑supported payment gateway; a link to regional alternatives was provided.
    • Since Paytm is a third‑party gateway (an external provider integrated with Shopify), Shopify cannot troubleshoot the gateway directly; the merchant should contact Paytm for detailed assistance.

  • Status and next steps: No confirmed resolution yet. Action items are to update the integration, contact Paytm support, and evaluate alternative gateways. The thread remains open pending further updates.

Summarized with AI on January 17. AI used: gpt-5.
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Hi, @Uniqaya . I’m happy to help you out with this!

Based on the screenshot you shared it looks like you’ll need to update to the latest version of the payment integration you’re using, or consider using a different payment gateway to accept payments going forward. Since Paytm is a third party payment gateway we won’t have more information to share about this, but you can speak with them for more help. If you are considering using a different payment gateway, this page can help you find alternative options to use with Shopify in your region.

Please let me know if you have any questions!