How to resolve Facebook Pixel setup issues?

Shopify Discussion

Topic summary

The BlushBee beauty team is encountering Facebook Pixel setup errors on their Shopify store. Screenshots show restriction or configuration issues preventing proper pixel implementation.

Suggested Resolution:

  • Check the Facebook Business Manager account for detailed error information and next steps
  • Review Facebook Help Center guidance on troubleshooting restricted accounts

Current Status:

  • The team has submitted a support ticket to Facebook but hasn’t received a response yet
  • The issue remains unresolved and ongoing
  • Support options from the forum are limited since the error originates from Facebook’s platform rather than Shopify
Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

Dear Team,

We are BlushBee beauty team, and we were trying to setup Facebook Pixel. Please find the Issues listed below in the images. How to solve this issue?

BlushBee-beauty-facebook-pixel-1
BlushBee-beauty-facebook-pixel-11000×218 11.8 KB

BlushBee-beauty-facebook-pixel-2
BlushBee-beauty-facebook-pixel-2707×430 22.1 KB

BlushBee-beauty-facebook-pixel-3
BlushBee-beauty-facebook-pixel-3781×458 16.3 KB

BlushBee-beauty-facebook-pixel-4
BlushBee-beauty-facebook-pixel-4751×464 15.3 KB

Thanks

BlushBee Beauty Team

www.blushbeebeauty.com

2

Hi @ANU01

Thank you for the screenshots showing the error you are currently seeing. Have you signed into the Facebook business manager for the account you are using? There should be more information about this error and the next steps to resolve it in there. As this error is being provided by Facebook directly, our support here is going to be limited.

You can learn more about troubleshooting a restricted Facebook account in their Help Center here: Troubleshoot a restricted account - Facebook Meta Help.

3

Dear @Shay We have raised a ticket but as usual Facebook never replies back, We are just waiting for a reply. However thank you so much!