Hello, I have recently installed the GA4 Pixel through the Google channel app on behalf of a client. We are experiencing an issue where checkout pages are not being tracked successfully, due to the Content Security Policy. The JavaScript console shows the below error when the checkout is loaded: […

Here’s the Google Documentation on what’s required for CSP settings to be properly configured for GA4 https://developers.google.com/tag-platform/tag-manager/web/csp#google_analytics_4_google_analytics Google Analytics 4 (Google Analytics) To use the Google Analytics 4 (Google Analytics) tag, the C…

Here’s my compiled email I’ve sent to Shopify’s Support attempting to deal with this. Currently they’re saying there’s no issue, but we know there is. Hopefully this will help others in describing this issue, if I can’t get Shopify to resolve this myself. I know why this is happening, and it is an…

Shopify won’t fix this, so I’m going to figure out a way to get this fixed via other means. Here’s the last email I got about this: Thank you for reaching back. The Google Analytics integration is fully supported by Google - if changes need to be made, then it must come from their end. We highly…

I did in the meanwhile also contact google support for this and linked this issue!

@leemcd seems this issue finally got resolved around April 11th-13th. Can you confirm this is working for you now? I’ve been spamming everywhere/anywhere I could to get this in front of devs and it seems finally someone noticed.

Yes seem to be fixed, I have seen multiple abandoned checkouts from Shopify, and since then also seen the events in analytics, so it seems to be resolved! Still have a weird issue left that most of the time missing purchase events, but that’s probably caused by iDEAL payments. (System browser vs bro…

Purchase events are missing again ?

Hi! What are the iDeal payments can you tell please? We are struggling for more than a month with missing big percentage of purchase events . https://community.shopify.com/post/2115746

Hey, Firstly, thank you for creating this discussion- it’s the only one I’ve found that’s hit on exactly what we’re experiencing. I found an extremely helpful article that talks about this specifically as well as a ton of super useful info for general GA4 setup best practices. I’m still digging thr…

UPDATE: I’ve been talking with Google and had a call with them. They were confused why the tag wasn’t firing correctly even after correct installation. We ran out of time and had to reschedule for another appt. I was able to get ahold of Shopify about the CSP issue and they told me Google tag manag…

How to resolve GA4 Pixel tracking issue on checkout pages?

Shopify Apps

Mitrodol July 19, 2023, 11:01am 20

Hi,

Yes, confirming this . Some stores with native integration have 90-100% match for the last 10-14 days.

Also checked stores with manual dataLayer method - discrepancy decreased to 10 % also.

Seem there was fix from Shopify side

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How to resolve GA4 Pixel tracking issue on checkout pages?

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