How to resolve issue with newly bought Shopify domain already connected?

Payments + Shipping & Fulfilment
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1

Hi,

I recently bought a Shopify domain, but when I try to connect it says it’s already connected to another store…

Please Help!

With energy - Finn

2

wynter.store, from Shopify.

3

Tried it 100 times… It keeps saying that it’s connected to a another store…

4

Hi, @Fxnn .

Welcome to the Shopify Community.

You mentioned that you’ve purchased a Shopify domain however when trying to connect it, it states it’s connected to another store. Rest assured, I’ll do my best to guide you in the right direction to have your domain successfully connected.

In order to have this looked into, you’ll need to contact support through the Shopify Help Center. The reason I suggest this is that your account will need to be authenticated so our team can take a look at the billing history for your domain and ensure the domain subscription is active.

I understand that you’re just getting started out on the platform and I’d like to share resources with you that can guide you through the onboarding process.

Let us know if you have additional questions that come to mind.