How to resolve multilingual issues with third party apps?

Technical Q&A

Topic summary

Multilingual setup across FR, NL, EN, DE with third‑party apps: Fera Product Reviews (reviews), Transcy (translation), and Rebuy Personalization Engine (cross‑sell). Goal: ensure product reviews and other app content are translated consistently.

Previous solution: Langify, dropped due to limitations translating third‑party app content, especially reviews. Alternatives assessed: Weglot (rejected as too expensive at ~€200/month) and Transcy (chosen for auto‑translating reviews).

Current issue: Transcy appears to auto‑translate product names within Rebuy’s Smart Cart, causing mismatches between official product names and those shown in the cart. A provided screenshot illustrates the name discrepancy in the Rebuy Smart Cart.

Requested help: how to prevent or resolve Transcy’s translation of product names in Rebuy’s Smart Cart, and any app recommendations or configuration workarounds for better third‑party app compatibility.

Status: no solutions or responses yet; one bump added. Key open question: configuration or integration approach to keep product names consistent while maintaining auto‑translated reviews.

Summarized with AI on February 8. AI used: gpt-5.
1

Hello,

Thank you in advance for your help.

For reference we are using the following third-party apps:

  • Reviews: Fera Product Reviews App
  • Translation: Transcy
  • Cross-Sell: Rebuy Personalization Engine

Our website www.blankysleep.com operates in 4 different languages: FR, NL, EN, DE.

At the beginning, we used Langify in order to translate our website, but we quickly saw some limitations regarding 3rd-party app translations, especially on reviews - reviews being auto-translated/translated were a must for us.

Thus we went in search of other solutions and we only found 2:

  • Weglot, but we felt was too expensive for us, as we would fall into the 200euro/month category.
  • Transcy - which auto translated reviews

Due to price we went with Transcy and although it translated reviews perfectly we are having issues with the rebuy application as Transcy auto-translated product names on rebuys smartcart- Screenshot below for reference.

As you can see from the image there is a discrepancy between our product name and the one in the rebuy smartcart.

Tomas_blanky_0-1663771380994.png
Tomas_blanky_0-1663771380994.png1810×770 106 KB

Does any1 have an idea on how to solve this? Also if you have been in a similar situation do you have any app recommendations or solutions?

Again thank you in advance for your help,

Tomas

2

Bump.