How to resolve 'order total has changed' error after removing shipping location?

Payments + Shipping & Fulfilment

Topic summary

A store owner using CJ Dropshipping encountered a checkout error: “Your payment couldn’t be processed because your order total has changed.” This occurred after removing their personal address from shipping locations.

Root cause:

  • Products were mistakenly assigned to the owner’s personal location instead of the dropshipper’s location
  • The owner has no physical inventory and shouldn’t be listed as a shipping location
  • Removing the location caused order total calculation issues at checkout

Recommended solution:

  • Create a second location using the dropshipper’s (CJ Dropshipping) address
  • Transfer all inventory to this new location
  • This ensures accurate shipping cost calculations and prevents checkout errors

The issue remains unresolved pending the store owner’s implementation of the suggested fix.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
5

Hi, @nahidha .

Thank you for your reply and providing more information!

I recommend you set up a second location with the address being your dropshippers address and move the inventory to this location. That would be the best way to ensure your customers are being charged correctly and there are no errors in your checkout.

Please let me know if you have any further questions!