How to resolve purchase screen errors on ecommerce platforms?

[lunasanitary]

Nice to meet you, I’m Yuka a member of Borderless Tanzania Limited.

We are ownering EC site on your sistem. About settlement screan, we are having some errors in our site.

URL:https://luna-sanitaryproducts.com/products/supporter

We have installed and use an app called Seal subscription. When we use it and click on the button for card payment we get an error.

The error content is as shown in the picture

‘Valuations can only be purchased on the sale plan.’

We did the same from Safari, Chrome, facebook, Instagram, and X each, and the error appeared randomly. However, sometimes the error would resolve itself after reloading the error screen several times.

We have already contacted the developer of the app, and they are working with us to try to resolve the issue.

However, is there any way to resolve this as an error on Shoppify’s servers?

Or if there are any measures we can take right now, I would like to know.

[Victor_5]

Hi @lunasanitary ,

If this error occurs when checking out and when using an app that provides services at checkout, this is something the developers of the app will need to assist with. As you have already reached out to them I’d recommend waiting for a response as they should be able to offer assistance. Shopify can only assist directly with Shopify-specific issues and not apps offered via third-party developers.