When I search for the store address using the browser, it shows a 500 internal privoxy error.
This results in my store being unable to open on any browser.
Hey, @myinc .
Thank you for reaching out and bringing this to our attention.
Due to a lack of information, we’re unable to determine where the issue might be coming from. However, it’s possible that you’re using a custom domain, and Shopify’s DNS has not been added correctly or there could be conflicting records. We’d recommend double-checking your domain and ensuring that you’ve added both of our records (eg. A and CNAME record) to your domain’s DNS - Connect your third-party domain to Shopify manually. If you need help with adding or editing DNS records on a third-party domain, then your domain provider can also assist you with this.
If you’ve already added Shopify’s DNS record and the issue continues to persist, then it looks like we’ll need to access your account in order to get a closer look at the problem. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.