Hello! I need to know how can I to respond to a ticket (ticket ID:…) provided by Shopify Support. I need help whith this, Please
Greetings,
Carlos
Hi @CA-Prado ,
Thank you for reaching out! I am sorry to hear you having difficulties reaching one of our Support Advisors.
Are you able to share a screenshot of the page where you’re supposed to reply? There should be a field or a button for you to continue the conversation. Let me know more about the current situation and I’ll be happy to help as much as I can here.
I have contacted support and asked how to respond to this tiket, and they replied that it would be by replying to an email through a button integrated in it, and well, that email does not exist, it has not reached me. It has been 5 days since I submitted my concern to support, because my Sopify Payment Account is on hold. Supposedly the senior support team would have sent me this email with this ticket ID, but I have not received anything. It looks like I will be forced to use another payment gateway in the end.
Thank you very much Iris, for taking care of my case and answering my question.
Hi @CA-Prado ,
Thanks for getting back! While I would love to assist you with that here, I do not have access to your store’s specific information due to our strict authentication policy, therefore I’m unsure of the specifics of your case.
Did you receive a ticket number when you contacted our Support team? Feel free to let me know what the number is, and I will flag this with our internal team to make sure the next steps are being followed. I trust that will help.