Hello, I add customization options under my custom product, but how do I set it up so that I can see my customer’s input in the “customization details” box when they place an order?
Is there another way to set up a custom product?
Thank you.
Topic summary
A store owner has added customization options to a product but cannot see customer inputs in the “customization details” box when orders are placed.
Current situation:
- Customization options were added using properties
- Customer input is not displaying properly in order details
Support response:
- Requested the product link to investigate the setup
- Will check the configuration to identify the issue
Open question:
- Store owner asks if there’s an alternative method to set up custom products
The issue remains unresolved pending review of the specific product setup.
Hi @organizednurse ,
You added it using properties.
Please send me the product link showing this, I will check it.