I’m sorry to resurrect an old thread here but I use a work-around in the POS app that’s a bit clunky but has worked for me for a couple of years. Today however, I received an email from Shopify to say that the feature that I use for the work-around is being removed from the App on 18th September - happy birthday to me I guess!
What I do currently is price all of the items that are sold by weight (meat, fruit & veg, fish etc) at a price that is unlikely to be reached by a single customer (i.e. £999) then use the price override feature in the POS app to input the correct price (due to a limitation of the app to be able to override the price upwards). OK so this messed up a lot of metrics such as discounts etc but at least it allowed me to sell by weight. Unfortunately this is a good chunk of the sales in my bricks & mortar store and now with this feature being removed I either have to worsen my customer experience even further and create even more room for error at the till by adding an extra calculation to discount by an amount rather than just entering a figure read from the scales or I have to purchase yet another third party modification to what should quite frankly be core functionality.
I genuinely hope that Shopify developers have thought about the impact removing a feature has on your customers. Having been a software developer / development team manager for 30 years, I don’t think this is unreasonable question to ask your teams. I honestly would never have let any of my development teams make a decision like this without first gathering some data from customers and I am now seriously considering a shift to another platform. Don’t get me wrong I like the product and there have been some great improvements recently but constantly finding work-around to do basic functions while the development teams go off working on the next “shiny thing” is frustrating.
Would anyone form support like to comment?