How to send order information to a second email?

Shopify Discussion

Topic summary

A merchant wants to automatically send order details to a third-party partner who will fulfill orders, without granting them full staff account access.

Shopify’s Solution:

  • Use the built-in Custom Fulfillment Service feature
  • Navigate to Settings > Shipping and delivery > Custom order fulfillment
  • Add the partner’s email address; they’ll receive order notifications automatically when orders are marked for fulfillment
  • Assign specific products to be fulfilled by this custom service

Key Limitations Identified:

  • Shipping rates cannot be calculated based on the vendor’s location—only the merchant’s store settings
  • Payment arrangements between merchant and fulfillment partner must be handled outside Shopify
  • Products assigned to custom fulfillment cannot be stocked in merchant-managed locations

Merchant’s Concern:
The original poster finds this problematic since shipping costs vary significantly by destination (e.g., $5 domestically vs. $25 to Australia), making accurate rate calculation difficult for third-party fulfillments.

Suggested Workarounds:

  • Third-party apps like Bespoke Shipping, Better Shipping, or Advanced Shipping Manager may provide vendor-based rate calculations
  • Consider flat-rate or negotiated shipping arrangements with the fulfillment partner

Open Question:
Another user asks if multiple email addresses can be added for one custom fulfillment service (currently unanswered).

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
10

Thanks for your reply, @Beebumsom .

If you wish to automatically send order information to your vendor, while limiting their access to your store, through the suggestion we discussed in this thread then yes you cannot pull live rates based on your vendor address.

With that being said, there are apps that promise to provide vendor based rates while keeping the above setup that you can explore below:

Feel free to explore some of those alternative options, and make sure to connect with the App Developers for any app-specific questions. For everything else, I’d be glad to support however I can.

Warm regards,