How to send order information to a second email?

Shopify Discussion

Topic summary

A merchant wants to automatically send order details to a third-party partner who will fulfill orders, without granting them full staff account access.

Shopify’s Solution:

  • Use the built-in Custom Fulfillment Service feature
  • Navigate to Settings > Shipping and delivery > Custom order fulfillment
  • Add the partner’s email address; they’ll receive order notifications automatically when orders are marked for fulfillment
  • Assign specific products to be fulfilled by this custom service

Key Limitations Identified:

  • Shipping rates cannot be calculated based on the vendor’s location—only the merchant’s store settings
  • Payment arrangements between merchant and fulfillment partner must be handled outside Shopify
  • Products assigned to custom fulfillment cannot be stocked in merchant-managed locations

Merchant’s Concern:
The original poster finds this problematic since shipping costs vary significantly by destination (e.g., $5 domestically vs. $25 to Australia), making accurate rate calculation difficult for third-party fulfillments.

Suggested Workarounds:

  • Third-party apps like Bespoke Shipping, Better Shipping, or Advanced Shipping Manager may provide vendor-based rate calculations
  • Consider flat-rate or negotiated shipping arrangements with the fulfillment partner

Open Question:
Another user asks if multiple email addresses can be added for one custom fulfillment service (currently unanswered).

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
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@Olivia_2 Right but I’m confused on how the system actually calculates the shipping to charge since the 3rd party vendor setup doesn’t appear to have any way to enter address information, it only asks for an Email to send the orders to.

Also if someone buys something from our store and something from the other vendor, does it charge shipping based on those items locations separately? One charge for our store and one charge for theirs?