How to Send Shipping Confirmation after unchecking box

Shopify Discussion

Topic summary

A user fulfilled a Shopify order and purchased a shipping label but unchecked the “send shipping confirmation email” option. After shipping the package, they cannot find a way to manually send the shipping confirmation email to the customer.

Key Details:

  • Tracking information auto-populated when the label was purchased
  • Order is marked as fulfilled in the system
  • Timeline shows order confirmation was sent, but not shipping confirmation
  • No visible “Send notification” or “Email customer” button appears on the order page

Attempted Solutions:

  • Checking the Timeline section and order details
  • Looking for buttons near the tracking number field

Current Status:

  • Issue remains unresolved
  • Multiple users report experiencing the same problem
  • References to “Edit tracking” functionality appear outdated or removed from Shopify
  • Users are requesting official Shopify support to address this gap in functionality
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I recently fulfilled an order from my shop, and when I purchased and printed the shipping label from Shopify, I unselected the box that said “send shipping confirmation email to customer now” as I was not ready to ship the package. Now the package has been shipped, and I cannot figure out how to send the shipping confirmation email to my customer. Any advice?

1 Like
2

To send the shipping confirmation email to your customer on Shopify, log into your account and go to the “Orders” section. Find the order you need, click on it, and add the tracking number if you haven’t already. Then, look for a button that says “Send notification” or “Email customer” and click on it. This will send the shipping confirmation email to your customer, letting them know their package is on the way.

3

My tracking information is already in there, it was auto-populated when I purchased the label from Shopify. I am on the order page and see no option to send notification or email customer.

4

Check the “Timeline” section of the order details for an email option and if the order isn’t marked as fulfilled, you need to click “Fulfill items” to complete that step

5

There is no option to send an email. Here is my timeline section. The order is fulfilled. I just need to know how to send the confirmation email to my customer.

timeline.PNG
timeline.PNG688×830 54.4 KB

6

Dude right under yesterday it says that the confirmation email was send to Audrey Eastman

7

“How to Send Shipping Confirmation after unchecking box”
The question wasn’t about the order confirmation e-mail. This is about sending the shipping confirmation e-mail.

1 Like
8

If you read the post, I am asking for a shipping confirmation email, not an order confirmation email. It says the order confirmation email was sent, not the shipping confirmation email.

9

My bad dude. I don’t know if you solved the issue but the “Send shipping confirmation email” button should be located near the tracking number field if not I don’t know how to solve the issue

10

in the same situation, looking for a solution.

1 Like
11

Resurrecting this post in the hopes that someone from @Shopify_77 will actually answer since everything out there points to outdated and removed functionality such as “Edit tracking”.

I’m in the exact same scenario as the OP.

1 Like