How to set an Order status to “delivered” manually if I am handling the shipping ( without integration with the delivery carrier )

Payments + Shipping & Fulfilment
1

Hi Shopify Folks,

I am trying to set my order ( after the actual delivery ) to a “delivered” status but can’t do that! They remain in the “fulfilled” status and also show the customer in the same status.

2

Fulfilled just means the order has been shipped or processed which Shopify doesn’t automatically changed it to delivered unless there’s a tracking tha update from the carrier.

If you’re using a shipping provider with tracking, the status will update to delivered once the courier confirmed it. If not it remains fulfilled

You can manually add tracking even after fulfilled or use app to sync delivery status from carriers.

3

Thank you @Adefila_Adeyinka,

I am handling the delivery with a delivery carrier ( they actually don’t have Shopify integration), that’s why I need to set them to “delivered” manually. I am attaching the delivery link and tracking to the customer, but as I said, even when it is delivered, due to not being integrated, it’s not collecting the right info and stay forever fulfilled.

Any workaround or solution for this? it should be a primary function within the store itself not really sure why it’s not their.

4

I got it now, there’s a limitation on shopifys side

Shopify doesn’t have a native mark as delivered button unless it’s coming from a tracked carrier integration which is why yours stucked at fulfilled.

Workarounds:

  1. Use an app like delivery/ tracking sync app
  2. Or create a simple internal flow like tag orders as delivered manually or via automation like Make or Zapier
  3. You can also use custom order statuses via apps to reflect delivered for internal tracking

These are the cleanest way around it.

I’ve worked with something similar to my second suggestion before.

5

Thank you @Adefila_Adeyinka ,

Do you have a recommendation for a delivery/tracking sync application I can use? I prefer to have a free option if that’s possible.

6

Aftership

Tracking more

Tracktor

Parcel panel

These are my recommendations

7

Hi @ZahraBeautyStore ,
Shopify doesn’t have a built-in “Delivered” status. In Shopify, orders only go from Unfulfilled → Fulfilled.

  • Add tracking number → shows delivery updates
  • Use an app (e.g., AfterShip) for “Delivered” status
  • Or use a manual tag (Delivered)