Hello!
Thanks for your help with this!
When inserting the shipping address, it only gives me the UK as an option. I have my Shipping zones, prices etc updated.
Stef
Hi @StefLewes ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with setting up shipping, to ensure this gets resolved.
As I can completely understand how shipping errors can be a hassle, I recommend looking over the troubleshooting steps listed below to see if this helps to resolve:
- Ensure the products located in the customers abandoned checkout are included within your shipping (i.e Shipping Profile).
- Confirm the Shipping From location has the product(s) stocked there and is listed within the Shipping Profile.
- Confirm you are currently shipping to the country this customer is looking to order from and all shipping rates have correct conditions if applicable. For example, if the order is below $100 there will need to be a rate available that accounts for this (i.e 0 - $99 = Free shipping).
You can also refer to our Setting Up Shipping Rates Helpdoc for additional information on this set up. If after attempting those troubleshooting steps outlined above, you’re still only seeing the United Kingdom as an option, please follow up with Support. They will be able to take a closer look into your shop’s shipping settings and get this resolved as quickly as possible.
Please let me know if you have any other concerns.