Hi @DDLandCo ,
Great question and I totally understand why it might seem confusing initially!
While I cannot speak to Syncee’s specific interface or processes, most dropshipping apps work like this:
You create your own shipping rates on your store. These are set by you and charged to the customer. You will want to ensure they are sufficient to cover whatever the cost is as billed to you by the supplier.
Now, if the supplier’s prices are different from Syncee’s prices, I would recommend reaching out to Syncee directly about this to ask why that is. Their contact information is at the bottom of this help guide.
How are you finding the process of building your store? And what kind of brand are you creating?