How to set up a contact form to send to multiple email addresses

Shopify Discussion
1

I want to designate two or three separate email addresses to receive contact form information, but I don’t know where to configure it. I know that notification’s sending email can accepte it, but this is not what I want. What I want is that these email addresses only accept contact form information. Also, how do I set the email template for contact form?

2

Hey, @Tiger5 .

Thank you for joining the thread.

I understand that you’d like to be able to set up secondary email recipients and most mailing clients do offer a way to forward emails to another account. However, if you prefer doing this directly on Shopify, then you can explore a third-party app called Softify: Easy Invoice+. If you need to get help with a third-party app, then the app developer is always available to assist you. Simply reach out to them using the contact information found at the bottom of their app’s page.

3

Hello @Tiger5

To designate two or three separate email addresses to receive contact form information. You can do this by:-

  1. Creating a Custom Contact Form
  2. Using a Shopify App
  3. Modifying Contact Form Code.

To configure Email Template for Contact Form:-
Shopify doesn’t provide a direct way to customize contact form email templates via the admin dashboard. Customizing the template involves code changes.

you need to hire a shopify developer to create the codes.

Thanks

4

Thank you for replying me, I am the shopify website developer , But I did not find how to code the templete for Contact Form, such the email subject, can you show me it in coding?

5
  1. Creating a Custom Contact Form
  2. Modifying Contact Form Code.

This is not possible. I am not sure why you’re sharing false information being the Shopify partner. Maybe you don’t have the Shopify technical experience.

1 Like
6

Yes, it’s absolutely possible to create a Custom Contact Form in Shopify using additional optional and required input fields—no app needed for that.

However, it’s important to clarify that Shopify only allows one email address per contact form by default. This means that you can’t natively send form submissions to multiple email addresses without using a workaround, such as:

  • Using a third-party app if you need to route messages to multiple recipients

  • Setting up forwarding rules on your mail server (outside of Shopify)

  • Using external tools like Zapier or webhook services (for more advanced setups)

To summarize:1. Creating a Custom Contact Form → :check_mark: Yes, totally possible (no app required)

  1. Using a Shopify App → :check_mark: Yes, if you need multiple recipient support

  2. Modifying Contact Form Code → :check_mark: Yes, you can fully customize the form fields, styles, and behavior—but still only one native recipient

Bonus tip – adding optional fields:

When adding extra fields to your contact form, use the format name=“contact[info_id]” (e.g., contact[phone] or contact[order_number]). These appear in the email notification. To make a field required, simply add required=“required”.

You’ll find useful guidance here: Add a contact form to your theme - Shopify Devs