How to set up a contact form to send to multiple email addresses

Shopify Discussion

Topic summary

A developer wants to route contact form submissions to 2-3 specific email addresses and customize the email template, but cannot find where to configure this in Shopify.

Key clarifications from the community:

  • Multiple recipients: Shopify natively supports only one email address per contact form. Workarounds include:

    • Using third-party apps (e.g., Softify: Easy Invoice+)
    • Setting up email forwarding rules on your mail server
    • Integrating external tools like Zapier or webhooks

  • Custom contact forms: Fully possible using Shopify’s optional and required input fields without apps. Custom fields use the format name="contact[field_name]" and appear in email notifications.

  • Email template customization: Shopify does not provide a direct admin dashboard option to customize contact form email templates (subject, body, etc.). This requires code-level modifications.

Current status: The discussion remains open with no native solution for multiple recipients. The developer may need to choose between third-party apps or server-side email forwarding.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
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Hey, @Tiger5 .

Thank you for joining the thread.

I understand that you’d like to be able to set up secondary email recipients and most mailing clients do offer a way to forward emails to another account. However, if you prefer doing this directly on Shopify, then you can explore a third-party app called Softify: Easy Invoice+. If you need to get help with a third-party app, then the app developer is always available to assist you. Simply reach out to them using the contact information found at the bottom of their app’s page.