How to set up an alert if no orders come in a certain time frame?

Shopify Discussion

Topic summary

A merchant seeks to set up automated alerts when no orders are received within a specific timeframe, aiming to detect checkout issues early (e.g., broken shipping buttons preventing purchases).

Initial Challenge:

  • Standard order notification apps only alert when orders occur, not when they stop
  • The merchant uses Shopify Plus (non-headless setup)

Proposed Solution:
One user shared a working Shopify Flow implementation:

  • Runs hourly scheduled task
  • Queries orders from past 12 hours using: created_at:<='{{ scheduledAt }}' AND created_at:>'{{ scheduledAt | date_minus: "12 hours" }}'
  • Checks if at least one order has totalSum > 1
  • Sends alert email if no qualifying orders found

Current Status:
Another merchant has requested detailed step-by-step Flow configuration instructions. The discussion remains open with the technical solution outlined but implementation details pending.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

is there a way to set up a flow to send an email if we do not get any orders in a certain time frame?

similar to this: https://community.shopify.com/c/shopify-flow-app/custom-alerts-for-merchant-when-no-orders/m-p/1666840

but we are not a headless install. We use Shopify Plus.

Searching for apps seems to return apps that let us know when there IS an order.

any recommendations?

thank you!

2

Hello @GFW-webAdmin

With Klaviyo, you can stay connected with your customers through notifications that ensure customer satisfaction and success.

Here’s a helpful article that can guide you through the process:

https://help.klaviyo.com/hc/en-us/articles/360001895651-How-to-install-Back-in-Stock-for-Shopify

I hope the above is useful to you.
Best regards,
GemPages Support Team

3

Thank you for your reply. Allow for clarification

This email is NOT for customers. This is to let the shop owners know when the checkout is not working.

Scenario: A developer updated a setting on our site. That setting affected the shipping button, it clicked but kept the customer back to the same page. We were not getting errors, but customers were not able to checkout.

in this scenario, a good solution would be to receive notification if we have not had any orders in a certain time frame.

4

Did you ever come up with a solution here? We’d like to implement the same thing. Thanks!

5

we found a solution with shopify flow that doesn’t need an extra app:

basically we run a task every hour that collects the orders from the past 12 hours

created_at:<=‘{{ scheduledAt }}’ AND created_at:>‘{{ scheduledAt | date_minus: “12 hours” }}’

then we check if at least one order has a totalSum bigger than 1

if not, send an alert mail that there hasn’t been an order for the time period defined in step one.

i hope this helps.

6

Can you show me the exact flow thats required when you go into shopify flow please?