I’m trying to set up automatic fulfillment for orders that come in from TikTok. I’ve tried to set up a flow that creates the condition based on the channel, and then I’ve got a Get Fulfillment Order Data action as well. The ultimate step is a “Request Fulfillment”. However, I’m getting an error message saying that the order data is not available. Does anybody have an idea for generally how to set up these automatic fulfillment requests?
Topic summary
Goal: Automate fulfillment for orders coming from TikTok using Shopify Flow. Current setup uses a channel-based condition, Get Fulfillment Order Data, then Request Fulfillment, but returns “order data is not available.” Screenshots show the flow and the error.
Key guidance:
- Fulfillment = shipment. The chosen trigger fires too late for the data needed.
- Recommended workflow:
• Trigger: Order ready to fulfill
• Step: Check conditions (e.g., channel/source)
• Step: Submit Request fulfillment - An example template was shared to illustrate this pattern.
How to target TikTok orders:
- The source may appear under order/app/name. This needs verification in your shop’s data.
Debugging tip:
- Use the Log output action first to inspect the payload and confirm fields before calling Request fulfillment, avoiding destructive actions while testing.
Status:
- No confirmed fix yet. Next steps are to switch the trigger to “Order ready to fulfill,” validate the TikTok identifier via Log output, then run Request fulfillment once data is present.
1 Like
A fulfillment is a shipment. So the trigger you choose happens too late.
A typical automatic fulfillment workflows looks like:
- Order ready to fulfill
- Check conditions
- Submit fulfillment request
Here’s an example template: https://shopify.com/admin/apps/flow/web/editor/templates/15944678-9e93-49bc-aceb-2b685503bef2
As for TikTok, I’m not sure how those orders show up…it might be available under order / app / name. One way of testing the data is to first start with “Log output” action, which will show you the data when it runs without having to call a destructive action yet.