Hello all,
Since we need to manually set up shipping costs, our customers don’t need to proceed to payment after checkout,
can we set up to receive notification (email) once the customer places a draft order?
Thanks and Kind Regards,
Mike
Topic summary
A merchant needs email notifications when customers place draft orders, as they manually set shipping costs and customers don’t proceed to payment after checkout.
Solution provided:
- Navigate to Shopify Admin → Settings → Notifications
- Locate the “Staff Notifications” subsection
- Find and enable “New Draft Order” notification
Key clarification:
Initial guidance incorrectly directed users to Settings → Checkout. The correct path is Settings → Notifications, where the draft order notification option is found under Staff Notifications.
One user confirmed they couldn’t locate the option in Checkout (included screenshot), prompting the corrected instructions. The issue appears resolved with the accurate navigation steps.
Yes, it is possible to set up email notifications to receive notifications when a customer places a draft order in Shopify. Here’s how you can do it:
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In your Shopify admin, go to “Settings” and click on “Checkout.”
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Scroll down to the “Order processing” section and locate the “Email notifications” subsection.
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In the “Email notifications” subsection, find the “Additional email notifications” area and click on “Manage notifications.”
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In the “Manage notifications” page, scroll down to the “Draft orders” section and enable the “Draft order invoice” notification.
1 Like
Thank you very much Nomtech,
It not there, you should go to Settings/Notifications and you’ll fins it there
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In your Shopify admin, go to “Settings” and click on “Notifications”
-
Locate the “Staff Notifications” subsection.
-
In the “Staff Notifications” subsection, find the “New Draft Order”