Hello, I manage a store for a customer, the physical store, the city where the store is located is a VAT-free city. I want to define that everyone who buys in the physical store does not pay VAT and anyone who buys online outside the city will have VAT added to them. So far I have not been able to define, should she upgrade the program? And if so, can you direct me how to define or send me an explanatory video about it, thank you very much
Topic summary
Main issue: A store manager needs to configure VAT so that in-person purchases at a physical store located in a VAT‑free city are exempt, while online orders shipped outside that city have VAT applied.
Goal: Set differentiated tax behavior by sales channel (physical store vs. online) and by customer location, ensuring VAT is not charged locally but is added for out‑of‑city online buyers.
Current challenge: They have not been able to configure this and are unsure if a software upgrade is required. They are asking for guidance on the correct settings and would appreciate a step‑by‑step explanation or an instructional video.
Status: No solution or instructions provided yet; the request remains open and awaits advice on configuration and any required upgrades.