How to solve MCP30 POS Receipt Printer connection problems on iPad?

Topic summary

Connection issue: A user can’t get a Star Micronics MCP30 POS receipt printer to work with Shopify POS on a 9th‑gen iPad.

Context and attempts: Printer was bought at Officeworks (Australia). They followed instructions to use a USB printer cable with a USB‑A to Lightning adapter.

Request and status: They’re asking for ideas, tips, or setup suggestions. No error messages, troubleshooting steps, or attachments provided. Discussion is currently open with no resolution or actions taken yet.

Summarized with AI on January 14. AI used: gpt-5.

Hi,

I purchased a Star Micronics MCP30 POS Receipt Printer from Officeworks (Australia) as it was the only one that I could purchase last minute. I’m having a lot of trouble connecting it to my Shopify POS on 9th Gen ipad. Purchased a USB printer cable as this was in the instructions (with a USBA - lightening adaptor).

Any ideas, tips or suggestions???

Thanks,

Julie