Hi, Could someone help me with this problem? Okay a customer buys off my online store, I want to place an order but it said
No shipping methods found. Try reloading or change supplier.
What should I do?
Hi @Coolgreenvision ,
Thanks for reaching out here. I can understand how this can be frustrating when trying to complete your customer’s order.
We need to access the account and further investigate what is causing this error. Unfortunately, we cannot look into accounts specifics via the Community for privacy and security reasons.
It is imperative to fulfil the order as quickly as possible to reduce the customer’s wait time. For that reason, I invite you to reach out directly to the Oberlo Support team. It will allow us to securely verify you as the store owner, and we can look into the problem. You can send an email to hello@oberlo.com.
Also, it’s a good idea to reach out to the customer and send them a complimentary discount code for the following order, if possible. Everyone loves freebies, so they might not mind as much if they have to wait a bit longer. You can learn how to create discount codes here.
I hope that helps.