How to Stop automated shipping confirmations

Payments + Shipping & Fulfilment

Topic summary

Issue: A store using a third‑party shipping app auto-inserts tracking numbers into Shopify orders. Because shipments only go out Mon–Wed, tracking can be added days before dispatch, leading to customer confusion when Shopify auto-sends shipping confirmations upon fulfillment.

Questions raised:

  • How to prevent automatic shipping confirmation emails when a tracking number is added by a third‑party app?
  • How to stop orders from auto-fulfilling when tracking is added?

Key points/terms:

  • “Fulfillment” marks an order as shipped; Shopify’s Shipping Confirmation is sent automatically upon fulfillment.

Advice provided:

  • Configure the third‑party shipping app to not send the shipping confirmation (the app should have this option).
  • Manual workaround: when fulfilling orders yourself, leave the “send customer notification” box unchecked.

Status: No definitive Shopify-side toggle was identified in the thread. Next step is to adjust settings in the third‑party app or contact its support. Discussion remains open.

Summarized with AI on January 9. AI used: gpt-5.
1

I use a 3rd party shipping software that automatically populates tracking numbers on our Shopify orders. Because we ship perishable products we only ship M/T/W and sometimes we add a tracking number multiple days before the product is shipped, this can get confusing for customers… how can I stop Shopify from sending shipping confirmations automatically when a tracking number is added from our 3rd party app? The Shipping Confirmation option in the Notifications section of Settings says: “Sent automatically to the customer when their order is fulfilled (if you select this option).” but there is no option to unselect it…

Further is there any way to stop the order from auto-fulfilling when a tracking number is added?

2

I would ask the app you’re using to not send the shipping confirmation, they have that option.

To replicate the scenario manually, it would mean not checking the box to send customer notification, when you manually fulfill an order.