How to stop automation for only one customer

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Topic summary

Goal: Prevent a single customer from receiving a scheduled post‑purchase follow‑up email (sent 18 days after purchase) without pausing the automation for others.

Solution proposed and adopted: Add a unique customer tag (e.g., “noemail”) to that customer, and insert a conditional check in the automation before the send step. If the customer has the tag, the flow skips/exits and no email is sent. This approach allows case‑by‑case suppression while keeping the automation active for everyone else.

Implementation: The original poster confirmed success and shared a screenshot showing the condition based on customer tags.

Outcome: Issue resolved. The tagging-plus-condition pattern can be reused for future exceptions.

Notes: Screenshots were provided to illustrate the configured condition but are not required to understand the solution. Discussion remained focused, with no conflicting viewpoints.

Summarized with AI on December 27. AI used: gpt-5.
1

I have an automation that is triggered when someone purchases a product. It waits 18 days and then sends an email to the customer with some follow up information about the product.

I had a customer email about the product, and I sent them the information packet directly, so they do not need to receive the email that the automation will send them. Is there a way to stop the automation from running for this customer in particular but continue running for all of the other customers?

This specific situation does not have huge consequences, but I would also like to know the solution for other future situations where I want to stop an automation from running for one customer in particular.

I essentially want to break the flow after the wait period, but only for this one customer.
I essentially want to break the flow after the wait period, but only for this one customer.2350Ă—1490 219 KB

2

Tag the customer with a tag like “noemail” then add a check so that if any custonmer has that tag they won’t get an email.

1 Like
3

Thanks! That will work!

Screenshot 2024-06-08 at 2.40.57 PM.png
Screenshot 2024-06-08 at 2.40.57 PM.png2792Ă—814 215 KB