I have an automation that is triggered when someone purchases a product. It waits 18 days and then sends an email to the customer with some follow up information about the product.
I had a customer email about the product, and I sent them the information packet directly, so they do not need to receive the email that the automation will send them. Is there a way to stop the automation from running for this customer in particular but continue running for all of the other customers?
This specific situation does not have huge consequences, but I would also like to know the solution for other future situations where I want to stop an automation from running for one customer in particular.
