How to stop delivery notifications for recurring subscription orders?

Shopify Apps

Topic summary

Main issue: Recurring subscription renewals create new Shopify orders that auto-generate shipments in the ShippingEasy app, triggering “item shipped” emails each month—even though only the first order requires delivery.

Context: The Seal Subscriptions app cannot change this flow; a new Shopify order is created for every renewal by design. ShippingEasy then sends shipping notifications automatically based on those orders.

Requested outcome:

  • Send two notifications only: (1) order confirmation for each order, and (2) shipping notification only for the initial order.
  • Alternatively, suppress shipping emails for renewals or at least modify the email subject/content (e.g., via Liquid) to avoid confusion.

Status: No solution provided yet; participants are seeking ways—within Shopify, ShippingEasy, or template customization—to suppress or differentiate notifications for renewal orders. Discussion remains open.

Summarized with AI on December 28. AI used: gpt-5.
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Hi! We sell products on a subscription basis, and we only need to deliver them on the first order, upon renewal, delivery is no longer needed. We have connected an app Shipping Easy that generates delivery for each new order. Every time the subscription is renewed (monthly), the app creates a new Shopify order, thereby automatically creating a shipment in Shipping Easy and they send a notification to the customer that the item has been shipped. The app Seal Subscription technically cannot change this, a new Shopify order will be created each time. What solutions might there be?

We need the client to receive only 2 types of notifications to the client - 1. About the order. 2. About sending product only for the first order.

1 Like
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+1 here I’d like to know how we can avoid sending notifications for subscription orders, or at least change the subject with liquid