I currently keep checking my account and I keep noticing for quite some time a person by the name Mark keep making fake purchases and leaving them abounded. Its been going on now for a while now can someone please help me.
Often, users leave carts abounded to avail the Discount as lots of Store Owner Provide Discount for abounded Customers to retain them. he is probably trying to do the same However you can delete the customer Profile from the customer Section
Hello @Whitneybutler08 !
These orders can sometimes occur as a result of a bot/spam customer. They do not affect your store or sales, but they can be a nuisance to see building up in your abandoned carts.
How many orders were placed, and is it the same product every time, or does it vary? It might be worth revising your email inbox to see if this customer has made any attempt to reach out to you about any issues they might have, as they could also be a genuine customer.
Another thing to check here is the Timeline section of the order that is found when you click into any of those abandoned carts and scroll down - if they are failing as a result of a checkout error, it should be highlighted for you there.
If you find no evidence of this being a genuine order, I would recommend you take steps to block this particular customer to prevent more of these orders. This can be done using our Fraud Filter app which allows you to directly block a known customer such as Mark, or add custom filters that will also help prevent this in future.
I am seeing that this is your first post in the Community - welcome! How are you getting on with Shopify so far? I would love to hear a little more about your business and what you do!