How to stop my store from asking for customer's location

Store Design
1

How can I stop my site from asking for my customer’s location? My store isn’t live yet but when I’m testing it out I notice the annoying pop up asking for my location is prompted on every product page.

I’ve been viewing my store to test the customer experience on a mobile device (with a password for now). I don’t offer multiple currencies and I don’t currently have any geolocation apps on my store either.

I know I can stop these popups by changing my browser settings, but I don’t want these pop ups to deter potential customers. Is there a way to disable them?

Thanks in advance!

2

Hi @SideHustleTings

Sincerely hope you’re having a great day!

I’ve read your problem and before providing a solution, would like to analyze your website. Then, I will provide a solution to you up here - on the forum.

Could you share your website URL? And if your website is password protected then also provide a password?

If you have any further questions, please do reach out either here on the forum, or via a private message/email.

3

@SideHustleTings it’s not standard behavior so it’s either an app doing this or a custom theme feature.

Here’s what I would do:

  1. Inspect the element in your browser and see if you can get any clues to what app or code is causing this. If you’re not familiar with this, there’s an explanation in this article, search for “code to change” and you’ll see how to inspect elements.

If you can’t find what’s the cause from that, then continue on with:

  1. Disable any store facing apps to see if an app is the cause.

  2. If that doesn’t yield results, then next check your theme settings on the product page (go to Customize Theme then navigate to the product page), and see if there is a setting there.

  3. If it’s not either of those, you’ll have to dive into the theme code to find this. If you or your team haven’t added this feature then you can skip this step and instead contact the theme developer.

Alternatively, if you want to hire a developer to find and fix this problem feel free to contact my team at speedboostr.com/contact. We’re a team of Shopify developers that handle random projects like this on a regular basis.

4

Thank you so much! It was indeed an unsuspecting app causing the problem.