How to stop spam entries in my customer list?

Shopify Discussion

Topic summary

Spam customer accounts are flooding Shopify customer lists, often tied to the website hhrtw.blogspot.in. Entries use different emails, place no orders, and clutter merchant databases.

  • Recent developments: A merchant reports the spam began on Nov 17, 2023 after 7+ years of a clean list, with ~19,000 fake accounts accumulated. Others confirm similar activity.
  • Suspected scope/cause: Believed to be widespread across Shopify, with accounts created programmatically (bots) that bypass current checks.
  • Impact: Significant list/database clutter and potential harm to store reputation, as affected people report being spammed.
  • Proposed workaround: An earlier forum answer references an official Shopify app to filter/block/blacklist customers; effectiveness against this surge is unconfirmed.
  • Status: No confirmed fix or official resolution in the thread; issue remains open and merchants are seeking a solution.
Summarized with AI on January 7. AI used: gpt-5.
1

Hello, I just discovered in my customers list that different versions of the same website have entered their company. There are hundreds of entries, they dont place orders just clog up my customer list. Please help, they have different emails but this web address every time:

www.hhrtw.blogspot.in

2

Hey @Plaristo-Shop ,

You may want to check out this earlier answer on this topic https://community.shopify.com/topic/559762. This thread mentions about an official app you can use to filter out the customers.

Thanks

Yash Garg

3

This is happening on my stores as well.

My customer list has been clean for 7+ years. On Nov 17th, 2023 these spam customers started to pop up in my customer list. There’s ~19,000 of them now.

We only noticed because someone who is being spammed with this emailed us today and I’m looking into it.

I suspect this is a Shopify wide problem that’s widespread. The fake accounts are fairly easy to spot from real customers…so I’m unclear if Shopify knows about this, or is simply unable to stop it.

I suspect these accounts are being created programatically and avoiding capture to spam people.

Shopify should get on top of this. Not only is it clogging up their database, but it’s probably hurting their customers (aka store owners) reputations.

1 Like
4

This is happening on my store as well. Hoping there is a solution.