How to stop videos on the product page from showing video controls?

Topic summary

A Shopify store owner using the Prestige theme wants to remove video controls from product page videos. They previously had this option but it has disappeared. Their goal is to display muted, auto-looping videos without any interactive controls for customers.

Proposed Solution:

  • Remove the controls attribute from the video tag in the theme code
  • Locate the video code in the theme editor and modify it

Important Caveat:

  • If the video controls are part of Shopify’s default implementation, they may not be removable through standard settings
  • In that case, replacing the default video code with custom code would be necessary

The issue remains unresolved as the original poster has not confirmed whether the suggested solution worked.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.

Hi everyone! Is there a way to stop videos on the product page from showing video controls to the customer? We are using the Prestige theme.

A few months ago we had the option not to allow this but now its disappeared and we aren’t sure how to stop this. We just want it to be a muted video on auto loop that doesn’t allow the customer to press any buttons if possible?

URL: https://oneaddington.com/products/valentina-mini

Password: OATEST

Hello @emilyaugstudios ,

Remove the controls attribute from the video tag.

Please check the screenshot.

Edit theme code find for video code and remove it. btw as I know if it’s default of shopify then its not possible to remove it.

In this case you need to replace this code with a custom one.

Regards
Naveen