How to suspend a Collaborator

Shopify Discussion
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1

I’m still getting to grips with Shopify’s new role-based Users.

I have some collaborators (Product Uploads) not currently working on any projects so I want to Suspend them. But I get the error:

“Something went wrong”
"Cannot suspend or reactivate collaborators".

How do I do this?

2

In Shopify’s new role-based Users system, collaborators (people from third-party agencies or partners) cannot be suspended or reactivated like regular staff accounts. Instead, their access must be revoked entirely.

To Remove a Collaborator:1. Go to your Shopify Admin.

  1. Navigate to Settings > Users and permissions.

  2. Find the Collaborator account you want to remove.

  3. Click on their name to open their permissions.

  4. At the bottom, select Remove collaborator.

  5. Confirm the action.

Since Shopify doesn’t allow suspending collaborators, the only way to control access is to remove them entirely and re-invite them later if needed.

3

That’s weird. Surely, the best use case for having Suspend is for Collaborators.