How can I change my subscription into the $29 dollars monthly plan? I’m just now seeing that I was able to choose different plans other than the yearly ones.
Hi @Mick_21
If you have already chosen and paid for the annual plan you will need to contact our authenticated support channels for help with that. This will require an escalation to our billing team so that they can manage the credits for the annual subscription. The easiest way to get that started is to reply back to your most recent billing email requesting that change be made. One of our general support advisors will let you know once they have escalated the request to our billing team for you.
You can also reach out through live chat or phone support as well. Please follow this link to access the Help Center: Contact Support, sign into your merchant account and follow the prompts to see all available live support options.