How to trace a deleted customer who hacked your domain on Shopify?

Topic summary

Issue: A merchant reports that a now-deleted customer account used an “SQL meta data name” to inject commands into their Shopify domain, compromising some shop information (i.e., a suspected SQL-injection via a name/metadata field).

Requested actions:

  • Recover the exact, very long “name” string used (reported to include the shop’s domain).
  • Provide the IP address that created that customer account and the associated location/geolocation, to support planned legal action.

Context and evidence: The post does not include logs, screenshots, or technical details beyond the allegation and the request for data disclosure. No remediation steps or security changes are discussed; the focus is on identifying the actor and gathering evidence.

Status/outcome: No responses or decisions are recorded. The request remains open, seeking platform-side investigation and disclosure of IP and location information.

Summarized with AI on January 12. AI used: gpt-5.

One of our deleted customers used an SQL meta data name in order to inject commands into shopify’s domain and hack some of our shop information.

We need to retrieve the name (a very large name with our domain on it) and we need you to gather the IP that created that customer and send it to us along with the location to take further legal actions.