Customers come to my store and abandon cart and checkout. How do I trace their journey on my site? How do I find out their point of entry and trace it to the point of drop-off?

Hi @Chaani , there are lots of great ways that you can analyze the performance of your customer journey. Here are some suggestions: Shopify - dig into the “Reports” section of your store, and for starters check out the “Sessions by Referrer” report. Once you load this report you can add and remove …

Hi @Chaani , This is QuickCEP -software that can help you increase your income. If you want to track the user’s behavior on the website, I strongly suggest you to use the Session Record tool. There are many similar tools on the market. You can see the path that the user moves their mouse on your we…

I use hotjar. They have a free offering once you add their tag either in your theme.liquid or gtm you will start getting recordings of the user on your site. it will follow them from page to page and shows as they scroll and move their mouse.

Hi @Chaani , This is Victor from PageFly - Shopify Page Builder App. Based on your request, I think you should install Google Analytics 4 to your store. GA4 has a “Path Exploration” function to illustrate users’ flows on your site and you will be able to identify their journey based on them. With…

How to track customer journey from entry to cart abandonment?

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Chaani December 16, 2022, 1:20pm 6

Thank you so much for your suggestions. I am yet to integrate Google analytics 4 to my site. I shall figure that out. Thank you very much

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How to track customer journey from entry to cart abandonment?

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