How to track my first order while using zopi

Shopify Discussion

Topic summary

Main issue: A merchant can’t track an order and reports Zopi dropshipping isn’t syncing orders with Shopify.

Key troubleshooting steps suggested:

  • Verify Zopi–Shopify connection, app permissions, and whether authentication tokens have expired (re-authenticate if needed). Tokens/API keys are the credentials that let apps access your store.
  • Review Zopi settings: sync configuration, product mapping between Shopify and Zopi, and auto-sync for new orders.
  • Try a manual sync from the Zopi dashboard and check sync history for errors.
  • Update Shopify API keys in Zopi if they changed, and ensure both apps are on the latest versions.

Latest guidance from Zopi:

  • In Zopi, go to Order Center and click “Sync order status.” Then track in the Shipment tab without visiting the supplier site.
  • Status definitions:
    • Awaiting Shipment: Has tracking; will be marked Fulfilled and auto-sync to Shopify
    • In transit: En route
    • Pickup: At local courier facility
    • Delivered: Successfully delivered
    • Expired: In transit too long/no tracking updates
    • Failed: Delivery attempt unsuccessful

Outcome: Solutions provided, but no confirmation of resolution. Discussion remains open. A help article link was shared for more details.

Summarized with AI on December 11. AI used: gpt-5.
1

I am unable to track my order and zopi dropshipping is not syncing orders with shopify

2

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

Troubleshooting Zopi Order Sync Issues with Shopify

1. Check Zopi and Shopify Account Connection:

  • Verify Connection: Ensure that your Zopi account is properly connected to your Shopify store.
  • Token Expiration: Check if your connection tokens have expired. If so, you may need to reauthenticate your accounts.
  • App Permissions: Make sure the Zopi app has the necessary permissions to access and sync orders from your Shopify store.

2. Review Zopi App Settings:

  • Sync Settings: Double-check that the sync settings in the Zopi app are configured correctly.
  • Product Mapping: Verify that your products are mapped correctly between Shopify and Zopi.
  • Order Sync Preferences: Ensure that the order sync preferences are set to automatically sync new orders.

3. Manual Order Sync:

  • Trigger Sync: If automatic sync isn’t working, try manually syncing orders from the Zopi dashboard.
  • Check Sync History: Review the sync history to identify any errors or issues.

4. Update API Credentials:

  • API Keys: If you’ve recently changed your Shopify API keys, update them in the Zopi app settings.

5. Update Shopify or Zopi App:

  • Latest Versions: Ensure that both your Shopify store and the Zopi app are running the latest versions.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly

3

Hi @Pacific_Crest2 ,

Regarding your concern, log in to Zopi and navigate to the Order Center. Then, click on ‘Sync order status’ in the top right corner of the Order Center page. Once this is done, your order will be synced with the different package sub-statuses in the Shipment tab, allowing you to track your order in real-time without switching back to the supplier’s site.

* Awaiting Shipment: Orders with a tracking number will be marked as Fulfilled & automatically sync to Shopify
* In transit: The package has been accepted and is on its way to its final destination
* Pickup: The package has arrived at the nearest courier facility and is available for pickup
* Delivered: The package has been delivered successfully
* Expired: The package has been in transit for a long time and not yet delivered or didn’t return the tracking info
* Failed: The carrier attempted to deliver the package but failed for some reason

You can read this article for further info: Status of Your Orders