How to update business name in abandoned cart emails?

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Topic summary

Issue: After a rebrand and new domain, the Shopify-native abandoned cart emails still display the old business name. The user updated contact details but cannot change the name in the email editor. Screenshots show the old name “All Routes To Health” instead of the new “BlenderWays” (blenderways.com).

Guidance provided: A Shopify representative states email notifications pull the store name from Settings > Store Details > Store Name and suggests updating that field. They also note templates can be customized if needed.

New development: Another merchant reports the same problem—Store Name in settings is correct, but Shopify email automation still shows the wrong name.

Next steps requested: The representative asks for more context and screenshots comparing the email output to the Store Details > Store Name field, and whether any notification templates were edited, to determine if the issue is with notifications vs. Shopify Email campaigns/automations.

Status: No confirmed solution yet. Key actions are to verify Store Details > Store Name, consider template customization, and provide diagnostic screenshots for further support.

Summarized with AI on February 1. AI used: gpt-5.
7

Hi @veronicaw ,

As I explained, your email notifications automatically pull the store name from whatever you have listed in Settings > Store Details > Store Name. Are you saying that this is not translating to your Shopify Email campaigns?

I’d love a little more context on this, perhaps a screenshot of what information is appearing on your email and a screenshot of the information you’ve input into your Store Name field in the Store Details.

If you’ve made any edits to your email notifications, could you also let me know about those too please so that I get as much context as possible in order to better help you?