Hi Trevor, I shipped an order using the carrier SpeedX ( https://speedx.io/ ). When I added the tracking number, the shipping carrier “Whistl” automatically came out, then I saved. This order was delivered on December 14th at 11:15 AM CST. How can I have that order information updated as “delivere…

Hello @SolveCharm , If your carrier isn’t fully supported by Shopify, you can select ‘Other’ from the ‘Carrier’ drop-down menu, and then enter the tracking URL manually . It is not possible to update the tracking status as ‘delivered.’ Shopify does this automatically only for a few carriers such as…

Hey @prophesea , you can set the order to fulfilled status in the order details. If you have added a tracking number to the order then the delivered status will update once the tracking number updates. You cannot change tracking order statuses independently though. I hope that answers your question…

Hi there! Thanks for sharing the details. It sounds like Shopify automatically assigned the wrong carrier when you entered the tracking number, which can happen if Shopify’s system misidentifies the tracking format. Unfortunately, Shopify’s default setup doesn’t always update order statuses to “Del…

Hi @SolveCharm , Shopify itself doesn’t allow you to manually mark an order as “Delivered.” It relies on the carrier or a connected tracking app to push that status update. In your case, if the system misread SpeedX as Whistl, that could be why the delivery event didn’t sync properly. One solution…

You can use an app called Mark Delivered to get this done. You can just fulfill as other and once fulfilled, mark delivered using this app on the shopify app store.

Just use this app called Mark Delivered and you can easily mark orders manually delivered. Super simple app, does one this - that is mark orders delivered manually when needed.

How to update order status as 'delivered' in Shopify for TikTok orders?

Payments + Shipping & Fulfilment

prophesea May 1, 2024, 1:49am 3

hello, any updates on this? i am stuck in a similar situation and the only other comment here does not explain anything at all

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How to update order status as 'delivered' in Shopify for TikTok orders?

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