How to update POS staff to also have Admin Access?

Technical Q&A

Topic summary

Main issue: After upgrading their account to add more online admin users, a user cannot grant existing POS (Point of Sale) staff admin access because attempting to add them triggers the error “Email has already been taken.”

Details:

  • Goal: Promote existing POS staff (with full permissions) to online admin without recreating accounts.
  • Blocker: System rejects adding staff to admin if their email is already used on POS.

Community input:

  • Another user reports the same problem and asks if a workaround exists.

Latest update/outcome:

  • No alternative solution was found by participants.
  • The only working approach reported: delete the staff member from POS and then set them up anew as an admin.

Status:

  • Unresolved/ongoing. No official fix or built-in “add this staff to admin” pathway mentioned.
  • No attachments or code provided.
Summarized with AI on January 7. AI used: gpt-5.
1

Hi,

We’ve recently upgraded our account so we now have space to add more staff to the online admin to reflect our growing team. I’m struggling to find a way to add current POS staff(with full permissions) to the admin as I get the error message that “Email has already been taken”.

Do I have to delete the staff that needs admin access and then set them all up again just to give admin access? I can’t see any work arounds or “add this staff to admin” anywhere?

Thanks,

Natacha

2 Likes
2

Hi Natacha,

Did you ever find a solution for this? I have the same issue.

Cheers,

Danny

3

Hi Danny, I’m sorry but we never did find a different solution from deleting staff from the POS and then setting them back up as admin.

2 Likes