Hello,
I’ve recently turned on my website and Facebook/Instagram channel and running into a sync issue. I’ve used Shopify as my data source for the Shop, when synced, the url for each product defaults to my website homepage vs. the individual product page.
I’m trying to edit in Shopify, but can’t seem to see the changes apply in Commerce Manager/ the live Shop?
When a customer views a product on website, I’d like this button to take the customer directly to the product page on my website they are viewing vs. the homepage. What is the solution to achieve this? Should I disconnect the Facebook/Instagram Shop and reconnect for a re-sync or is there a way to
I’m also getting an error message in Commerce Manager about my data source and “Some of your products are not shown on Facebook and Instagram sales channels. This is due to your website password protection or online store not enabled. Resolve by removing password protection or enabling your online store in Shopify” - my website is not password protected and the online store is enabled, not sure why this is?
Note: My shop is based in Canada and I turned the site live 48 hours ago.