How to use Outlook to read and reply to Shopify emails

Technical Q&A

Topic summary

Goal: use Outlook/Microsoft 365 to read and reply from a Shopify domain email (not the forwarding address).

  • Setup: Shopify domain email created with a forwarding address. Replies sent from Outlook showed the forwarding address, not the branded domain. (Forwarding lets you receive; sending as your domain requires email hosting.)

  • Attempted solution: Sought to host email with Microsoft 365/Outlook. After support with Microsoft Business, it was reported not possible at that time to configure Outlook/Microsoft 365 to send using the Shopify domain. No Shopify documentation found for this path.

  • Resolution taken: Switched to Google Workspace using Shopify’s help tutorial. It has worked reliably since, with a monthly subscription cost.

  • Latest update: It’s unknown whether the Microsoft/Outlook option has become possible since. The original poster has not rechecked because Google Workspace continues to work well and affordably.

Status: Problem resolved for the poster via Google Workspace; feasibility of a Microsoft 365/Outlook solution remains unanswered.

Summarized with AI on December 19. AI used: gpt-5.
1

Hello there

I hope someone can help me with this.

I bought my domain from Shopify and I have set up an email address with this domain name.
I also set up a forwarding address so I can read these emails.

However, when I reply, instead of showing my Shopify domain email address, it shows the forwarding email address. Obviously this is not ideal.
I searched the Help section and there’s an article on how to set up email hosting with Zoho Mail or Google Workspace.

As I have a Microsoft 365 Business subscription, I’d like to use Outlook instead for my Shopify domain emails.
I already do this with 3 WordPress sites I have.
Is it possible to do email hosting with Outlook/Microsoft for my Shopify email address, and if so, how?

I found no documentation for this.
Thank you for your help :slightly_smiling_face:

2 Likes
2

Curious if you got this figured out?

3

After spending an hour of my life (which I’ll never get back) with Microsoft Business Support, it turned out that this could not be done (i.e. Microsoft/Outlook could not be configured to send emails with my Shopify domain).

In the end I set it up on Google Workspace, following the tutorial they have in Shopify Help and it’s been working fine since. There is a monthly subscription for this service.

1 Like
4

Hi,

Do you know if this still is the case? If not, how has Google Workspace worked out for you so far?

5

Hello there
I don’t know if it’s still the case, but I’m very happy with Google Worskpace, works like a dream and it’s not too expensive, so I have not bothered checking if the Outlook solution is now possible.